Frequently Asked Questions

Frequently Asked Questions

Booking Online

Do I need to give my credit card to make an online reservation? Is it secure?

Yes, a credit card is required for all reservations made via the Internet. To protect against the unauthorized use of your credit card, the reservations process is handled on a secure server that encrypts your credit card information. For more information, please refer to our Privacy Notice.

Will my credit card be charged if I don't cancel and don't show up?

Yes, reservations are automatically guaranteed to your credit card. You will be charged for the first nights stay only. To avoid being charged, reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.

How do I view or cancel a reservation that I reserved online?

Go to Retrieve a Reservation to view or cancel your reservation.

What is the cancellation policy?

Reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.

How do I notify the hotel that I will be arriving after the check-in time?

All reservations that are guaranteed with a credit card are held for late arrivals. If you know in advance that you will be arriving late, please make a note of this in the "Special requests" section of the reservation form. If your late arrival is for the next day, please contact the hotel directly.

I am traveling with a child. Will this affect my reservations?

If you are traveling with a child, this may affect your accommodations. When making a reservation, please make sure to indicate the number of adults as well as the number of children when prompted. Additionally, include the number of children and their ages in the "special requests" during your reservation process. If you should have any concerns, please contact the property directly.

What if I want to reserve a group of rooms?

If you need more than two rooms, you can make multiple reservations. However, for bookings requiring ten or more rooms, it would be best to fill out our Travel Form and inquire about group discounts that may be available.

Hotel Specific Information

How do I find out what kind of accommodations a specific hotel has for the physically challenged?

To find a location that has accommodations for the physically challenged, please go to our Advanced Search page when making a reservation and check off "handicapped accessible only" in the "Your Room Request" section. If you have questions regarding specific needs, please contact the hotel directly.

What is the hotel's pet policy?

Dogs and cats are welcome at Ivey Spencer Leadership Centre. There is a one-time fee of $65 per room for every five-day period of your stay. Dogs and cats must be on a leash in public areas or kept in a kennel in a guest room when left unattended. They are not permitted in the restaurant. Limit one dog or cat per room; maximum weight of 50 pounds. Exotic pets are not permitted. When booking reservations, if speaking with a reservation agent, please mention that you are bringing a pet. If booking online, please note in the special request section that you are bringing a pet.


I am interested in opening a franchise. How can I find information?

To find our more information about our dynamic organization and becoming a franchisee, please visit our Hotel Franchise Website.

Where can I find employment opportunities within your company?

All of our hotels are independently owned and operated. Please inquire about positions within individual hotels by contacting the property directly. If you are seeking employment in our corporate offices, feel free to visit the Career section of our site.